Rental Policies
Apartment in Istanbul

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Rental Policies

Booking and deposit

In order to confirm your booking, Golden Street Aparts must receive the pre-payment. The required prepayment amount depends on: the selected apartment, the number of guests and the length of your stay.
Please note that the booking is not confirmed until the prepayment is received;
you then receive the booking confirmation by email.
The remaining balance, along with the damage deposit, needs to be paid in cash upon arrival.
The damage deposit is refunded at your departure, after the owner has inspected the accommodation.

Cancellation or change

Cancellation fees depend on notice given and are as follows:

- Notice given less than 14 days prior to arrival: 50% of the total balance;
- Notice given less than 24 hours or no prior notice: 100% of the total balance.

To modify the number of guests: with fewer guests, the remaining balance stays the same;
with more guests, you pay the required supplement on arrival.

To change the number of additional days; you pay the required additional amount on arrival.

All cancellations or changes must be made via email.. Cancellations or changes by phone are not accepted.

Arrival procedure

When you book an apartment, you receive the booking confirmation via email.  Please print a copy of the email to bring with you; it has all the information that you need on arrival.
If you couldn't provide your estimated time of arrival (ETA) when you booked, please let us know your ETA at least three days prior to your arrival date.  This helps to ensure a prompt check in.

During your stay

You are expected to treat your accommodation and all of its equipment with care.  Any specific rules and regulations for the accommodation and its surroundings must be respected at all times.
If any damage is done to the accommodation or its equipment, you must inform the owner/contact immediately, so that repairs can be dealt with as soon as possible.

Behaviour

You are also expected to show consideration and respect towards your neighbours.  As no accommodation is completely soundproof –everyone expects a level of noise from neighbours– please be considerate of noise, particularly in the evenings and at night. 

The person signing the rental agreement (the client) with the owner is expected to ensure that his/her guests will behave in a suitable manner. Should that person or his/her guests not behave in a suitably responsible manner, the owner reserves the right to evict the client and his/her guests from the accommodation; thereby forfeiting the right to any compensation by the client.

Cleaning

The accommodation is cleaned prior to your arrival.  On your departure, you are required take out the garbage; the accommodation should be left in a reasonable condition.  The owner is entitled to charge additional fees if the accommodation is not left as such.

Number of guests

The client must book for the number of guests in the booking party.  If this number varies during your stay, you must book for the highest number of persons that will occupy the accommodation. E.g. On booking an accommodation for four nights; If on two nights you have four persons and two nights you have three persons, you make the booking for four persons.

Unless otherwise agreed by the owner, only the number of guests indicated by the client in the booking are authorised to use the accommodation.  The number of persons who may use the accommodation must not exceed its allocated capacity, except for children under two years old.  In the event of any infringement of these obligations, the owner is entitled to evict the client and his/her guests from the accommodation; thereby forfeiting the right to any compensation by the client.

Amendments

Before arrival: In the event that the owner cannot provide you, the client, with the apartment that was booked, Golden Street Aparts will endeavour to find you a similar accommodation, subject to availability. If no agreement can be made regarding alternative accommodation, Golden Street Aparts will refund the full prepayment for the booking.

Liabilities

Neither Golden Street Aparts nor the owner of the accommodation shall be made liable for any direct or indirect damages that may occur during the stay-period at the accommodation, including (but not exclusive to): injury to person or possession, losses because of fire, theft or criminal behaviour.

Litigation

In the event of any litigation concerning an accommodation booking with Golden Street Aparts, the Courts in Turkey have sole jurisdiction on such matters. Turkish law prevalent at the time will be applied.

Required Documentation.

At the check-in we require the following documentation:
a) a copy of your ID or passport
b) a copy of the reservation confirmations.